"Heartbleed" in the News - You may have read or heard about the recently announced "Heartbleed" vulnerability for the Internet community. CSB’s website, internet banking and mobile applications are secure and have not been affected. However, if you use the same password for multiple internet applications, including your CSB internet banking, we strongly advise you to change your CSB password to a unique password used only for CSB internet banking. It would be best to use a combination of upper and lower case letters and numbers. You may also want to refer to heartbleed.com for more information about the “Heartbleed” internet vulnerability. As companies patch their systems to protect from this vulnerability, they may request that you change your password and/or update your security questions. We highly recommend you follow their instructions, keeping in mind that no legitimate business would ask you to provide your password to them. Your password should be known only by you.
Question: What types of accounts are available through the eStatement service?
Answer: Any checking or savings account.
Question: What types of notices can I receive electronically?
Answer: Most of the notices you receive from CSB can be sent electronically. However, there are a few that may require mailing due to banking regulations.
Questions: What if I only want to receive some of my account information electronically?
Answer: The choice of electronic or paper is always up to you and can be made at an individual account level when you are in the sign up process.
Question: How do I sign up for eStatements and eNotices?
• Simply log on to Xpress Net (online) Banking at csb1.com
• Click on the eStatements tab in the top navigation bar
• Accept the Agreement & Disclosure
• Provide the following four items:
o Account number
o Last name of account holder or business name
o Last four digits of Social Security or Tax ID number
o Email address
Question: Is there a fee for this service?
Answer: Absolutely not.
Question: Do I need a special type of software for eStatements and eNotices?
Answer: No special software is needed. The service is web-based and accessible through CSB's Xpress Net Banking service. Minimum system requirements are listed in the eStatements Agreement and Disclosure, which you will see when you sign up for this service.
Question: How do I know my statement or notice is ready?
Answer: Each time you have a statement or notice ready, you will receive a notification through the email address you supplied to us during the signup process. If you change your email address, please be sure to let us know.
Question: How long will my eStatements and eNotices be available?
Answer: Your statements and notices will be available for 24 months. If you find you need a statement beyond that time period, any of our CSB Banking Centers can assist you in obtaining that information.
Question: Will I be able to view or print a copy of a check from my eStatement?
Answer: Yes, but only if you are currently receiving images of your checks with your statement.
If you are not currently receiving images with your statement, you can still view/print your checks through Xpress Net Banking. Simply select "transactions" on the drop-down menu to view up to 90 days of transactions. Locate the check number, then double-click to view the image.
Question: I don't see check images with my statement but would like to have them automatically included in the future. How do I go about getting them?
Answer: We are here to help you and can provide them to you! Please contact your local CSB Banking Center, give us a call at 330-674-9015 or 800-654-9015 or send us and email at firstname.lastname@example.org.
Question: If I don't have access to my computer for some reason, how can I get my statements and notices?
Answer: One of the nice things about eStatements is that you can get your statements and notices from anywhere you have Internet access. You do not have to be on your own computer. If you do not have access to another computer, simply contact us and we will provide you with a printed copy.
Question: If I no longer want to receive my statement and notices electronically, can I switch back?
Answer: Yes, the choice is always up to you. Simply change your preferences to paper in the eStatements tab of Xpress Net Banking and you will start receiving the printed versions in the mail.
Question: How secure is an eStatement?
Answer: CBS's Xpress Net Banking service provides our customers with powerful firewalls, encryption technology and timed log-offs after a certain period of inactivity to help ensure privacy.
Question: Can I download my statement to other software, such as Quicken or Microsoft Money?
Answer: Not at this time. However, you can access your statement through an HTML file, which will allow you to balance your statement online.
What if I need help with eStatements?
Answer: We are here to help you! Please contact your local CSB Banking Center, give us a call at 330-674-9015 or 800-654-9015 or send us an email at email@example.com.