Funds Availability Disclosure

Your Ability to Withdraw Funds

Our policy is to make funds from your deposits available to you by the second business day after the day we receive your deposit. Once the funds are available, you can withdraw them in cash and/or we will use them to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. Our cut-off hours are as follows:

• 5:00 p.m. Monday – Thursday at all CSB Banking Center locations
  
• 6:00 p.m. Friday at all CSB Banking Center locations
  
• 12:00 p.m. at all proprietary ATM locations
  
• As posted at all non–proprietary ATM locations
  

If you make a deposit before our cut–off hour on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after our cut–off hour or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Depositor’s Responsibility

We may make funds from deposited checks available to you before the funds are collected. You are still responsible for any deposited checks that are returned unpaid and for any other problems concerning your deposit, even if you have already withdrawn the funds from your account.

Reservation of Right to Hold

In some cases, we may not make all the funds that you deposit by check available to you by the second business day after the day of your deposit. The first $225 of your deposit, however, will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the first business day after we receive your deposit. If you need the funds from a deposit right away, you should ask us when the funds will be available.

During the delay (hold period), the funds are “unavailable”, and therefore you may not withdraw the funds. If checks are presented or withdrawals are made against “unavailable funds,” a per-item penalty charge may be assessed to your account. The checks may be honored and withdrawn from your account or the checks may be returned unpaid.

Longer Delays May Apply. We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:

• Your deposit checks totaling more than $5,525 on any one day.
  
• You redeposit a check that has been returned unpaid.
  
• You have overdrawn your account repeatedly in the last six months.
  
• The bank has grounds for believing a check you deposit will not be paid.
  
• There is an emergency, such as failure of computer or communications equipment.
  

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.

Special Rules for New Accounts:

If you are a new account customer, the following special rules may apply during the first 30 days your account is open:

• Funds from electronic direct deposits will be available on the day we receive the deposit. Funds from deposits of the first $5,525 of a day’s total deposits of cashier’s checks, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,525 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than U.S. Treasury checks) is not made in person to one of our employees, the first $5,525 will not be available until the second business day after the day of your deposit.
  
• Funds from all other check deposits will be available no later than the 15th business day after the day of your deposit.
  

Holds on Other Funds:

If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.

Overdraft Privilege Service Policy

The Commercial & Savings Bank (“we, us or our”) offers Overdraft Privilege Service. If an account qualifies for Overdraft Privilege, we will consider, without obligation on our part, paying items for which an account has insufficient or unavailable funds, instead of automatically returning those items unpaid. 

TRANSACTIONS THAT MAY QUALIFY FOR OVERDRAFT PRIVILEGE

An overdraft occurs when a customer does not have enough money in their account to cover a transaction. Although there are many reasons why an account might become overdrawn, most overdrafts result from the following:

1. A customer writes a check, swipes a debit card or initiates an electronic funds transfer in an amount that exceeds the amount of funds available in their account;
   
2. A customer deposits a check or other item into their account and the item is returned unpaid, which causes a negative balance in the account once the balance is reduced by the amount of the returned check;
3. A customer has inadequate funds in their account when we assess a fee or service charge; or
4. A customer initiates a transaction before funds deposited into their account are "available" or "finally paid" according to our Funds Availability Policy.

For example, if a customer deposits a check into their account, the proceeds of that check may not be available for up to two business days after the deposit of the check. If a customer does not have sufficient funds in their account—independent of the check—to cover the transaction, they will incur an overdraft.

The Overdraft Privilege Service applies to a variety of transactions, including checks and other transactions made using a checking account number, automatic bill payments, ATM transactions and everyday debit card transactions; however, we will not include ATM and everyday debit card transactions within our Overdraft Privilege Service without first receiving affirmative consent to do so. Absent an affirmative consent, ATM and everyday debit card transactions generally will be not be paid under Overdraft Privilege.

YOU MAY ALWAYS OPT OUT

Participation in Overdraft Privilege is not mandatory. Customers may opt-out of the service any time by notifying one of our service representatives. Furthermore, customers may revoke their affirmative consent to have ATM and everyday debit card transactions considered for payment under Overdraft Privilege without removing other items from the service. It is important for customers to consider there is no additional cost for the Overdraft Privilege Service and that by opting out they are instructing us to return items presented against insufficient funds. If they opt out of the Overdraft Privilege Service, they will still be charged our standard overdraft fee. Customers receiving Social Security, federal direct deposit, or any other entitlement benefit must opt out if they do not want CSB to apply those funds to pay an overdraft.

As noted above, we retain full discretion to decline to pay any item under the Overdraft Privilege Service. This means we can refuse to pay any overdraft for any reason. Even if we decide to pay an overdraft item, absent an agreement to the contrary, such payment does not create any duty to pay future overdrafts. If we do not authorize and pay an overdraft, the transaction will be declined and we may assess fees on the account in accordance with the account agreement and the fee schedule in effect at the time of the overdraft.

FEES

For each item we pay in excess of the account balance, we will charge the standard per item fee set forth in our fee schedule. We will mail customers a written notice unless the customer has opted thru online banking to receive an e-notice if we pay or return any insufficient or unavailable funds items on the account; however, we have no obligation to notify customers before we pay or return any item. The amount of any overdrafts, including our fees, is due and payable immediately or on demand.

If there is an overdraft paid by CSB on an account with more than one (1) owner on the signature card, each owner, and agent if applicable, drawing/presenting the item creating the overdraft, shall be jointly and severally liable for such overdrafts including our fees. 

ACCOUNTS ELIGIBLE FOR OVERDRAFT PRIVILEGE SERVICE

This discretionary service will generally be limited to the following eligible account types and limits:

• $500 for Value Checking 
• $500 for 55 Plus Checking
• $750 for Interest Checking
• $1,000 for Prestige Interest Checking
• $750 for Business Checking and Business Value Checking (available on accounts using a personal social security number for tax reporting purposes)

It should be noted that per item overdraft fees count toward the customer’s Overdraft Privilege limit. We may in our sole discretion limit the number of accounts eligible for Overdraft Privilege to one account per household or per taxpayer identification number. Further, Overdraft Privilege is usually extended only to accounts in good standing. An account in good standing exhibits, but is not limited to, the following characteristics:

1. The account has been open for at least sixty (60) days;
2. The account has deposits totaling at least $500 within a thirty (30) day period;
3. The account demonstrates consistent deposit activity;
4. The account owner is current on all loan obligations with us; and
5. The account is not subject to any legal or administrative order or levy, such as bankruptcy or tax lien.

ADDITIONAL OVERDRAFT PROTECTION SERVICES

We offer other overdraft protection services in addition to Overdraft Privilege. These include an Overdraft Line of Credit and overdraft protection linked to another account, such as a savings account. If you apply and are approved for the line of credit or set up savings overdraft, you may save money on the total overdraft fees you pay us. 

Overdrafts should not be used to pay ordinary or routine expenses and you should not rely on overdrafts as a means to cover these expenses. If at any time you feel you need help with your financial obligations, please call or visit a CSB banking center to talk to one of our personal bankers.

INELIGIBLE ACCOUNTS & LIMITATIONS

The Overdraft Privilege Service is available only for eligible checking accounts that are maintained in good standing as defined above. Savings Type Accounts, Money Market Accounts, Public Fund/Charitable Organization Accounts, Health Savings Accounts, Certain Trust Accounts, and Minor Accounts not of legal age are not eligible for this service. The Bank may, in our sole option and discretion, limit the number of checking accounts eligible for Overdraft Privilege to one account per household and/or one account per taxpayer identification number.

Revised 09/2020

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eStatement and eNotice Agreement & Disclosure Statement

Welcome to CSB's eStatement Delivery Service. Our goal is to provide you with an easy, safe, and convenient way to receive your periodic Bank Statement.

Definitions. The words "we," "us," and "our" mean CSB and the words "you" and "your" mean you, the individual(s) or entity identified on the account as the owner or authorized signer as the account holder on the Account(s). As used in this Disclosure, "Account" means the account you have with us. "Communication" means any periodic statement, customer agreements or amendments thereto, authorization, monthly billing, agreement, disclosures, notices, privacy policies, and all other information related to your Account, including but not limited to information that we are required by law to provide to you in writing.

Scope of Communications to Be Provided in Electronic Format. When you select "Accept" with respect to an Account, you agree that we may provide you with any Communications relating to that Account in electronic format, and that we will discontinue sending paper Communications to you, unless you withdraw your consent as described below. Your consent to receive electronic communications and transactions includes, but is not limited to:

• Monthly periodic bank statements
• Initial disclosures or agreements for your Account or associated payment features
• Periodic disclosures or monthly billing statements for your Account
• Notices or disclosures about a change in the terms of your Account or associated payment feature
• Privacy policies and notices
• All legal and regulatory disclosures and communications associated with your account

Method of Providing Communications to You in Electronic Form. All communications that we provide to you in electronic form will be provided either (1) via e-mail at the e-mail address you specified on your eStatement Enrollment, (2) by access to a web site that we will designate in an e-mail notice we send to you at the time the information is available, or (3) to the extent permissible by law, by access to a web site that we will generally designate in advance for such purpose.

How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form for any of your accounts by:

• Logging onto Online Banking via www.csb1.com
• Sending us an e-mail at webadmin@csb1.com
• Contacting us at 330.674.9015 or 800.654.9015
• Informing us in person at any of our Banking Centers
• Sending us a letter mailed to: The Commercial & Savings Bank, 91 North Clay St. P. O. Box 232, Millersburg, OH 44654

 At our option, we may treat your provision of an invalid e-mail address, or the subsequent malfunction of a previously valid e-mail address, as a withdrawal of your consent to receive electronic Communications.

Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal.

How to Update Your Records. It is your responsibility to provide us with true, accurate, and complete e-mail address, contact, and other information related to this Disclosure and your Account(s), and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) through your Online Banking Service or by contacting us at 330.674.9015 or 800.654.9015.

Hardware and Software Requirements. In order to access, view, and retain electronic communications that we make available to you, you must have:

• A device with Internet connectivity
• Available hard disk space of at least 10 Megabytes
• A computer pointing device such as a mouse, trackball or touchpad
• A current version of a graphical user interface operating system, such as, Windows or Apple’s MacOS
• Adobe Acrobat Reader DC
• A 256-bit encryption SSL (Secure Socket Layer) compatible browser
• A JavaScript enable browser
• A computer monitor capable of displaying Internet Web pages and graphics
• A Printer if you wish to retain E-Documents in printed form

Requesting Paper Copies. We will not send you a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of any Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such a request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact us in writing at: The Commercial & Savings Bank, 91 North Clay St., Millersburg, OH 44654 or call us at 330.674.9015 or 800.654.9015. We will charge you a fee of $5.00 for the delivery of each paper copy of any Communication provided to you electronically pursuant to your authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.

Authorization. By accepting below you are acknowledging receipt of the terms and conditions contained in the CSB eStatement Agreement to which you agree to be bound. By accepting below, we will discontinue mailing printed deposit account statements on all accounts where you are identified as owner or account holder to your address of record once you choose to receive eStatements. Future statements will be available on a secured website which you may access to obtain, review, print, and copy/download your periodic statements. Each month we will send an e-mail notice to the e-mail address associated with your account advising you of the availability of your eStatements.

If your account is joint with another person, one of you may consent to receive disclosures electronically and that person's election to receive eStatements shall apply to both of you. We will send the notice regarding the availability of your eStatements to the e-mail address of the customer who has asked for eStatements.

You must promptly access/review your eStatement and any accompanying items and notify us in writing within the applicable time period specified in your deposit account agreement of any error, unauthorized Transaction, or other irregularity. If you allow someone else to access your statement, you are still fully responsible to review the statement for any errors, unauthorized transactions, or other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) begin on the Statement date regardless of when you receive and/or open the eStatement.

Upon receipt of any periodic statement, you agree to review the statement for any discrepancies, errors or unauthorized transfers and report them promptly, and in no event, later than 60 days after the statement date. In addition, you shall notify the Bank immediately if you learn of or discover, from any source, the possibility of error or lack of authority in the transfer of funds.

Communications in Writing. All Communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.

Agreement Controls/Federal Law. You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the Federal Electronic Signatures in Global and National Commerce Act, (also referred to as E-Sign Act) and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

Terminations/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Revised 04-2019

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Social Media Community Guidelines

At The Commercial & Savings Bank (CBS) we know clear communication is the foundation of all solid relationships. That is why we are excited to connect with all of you through social media. 

Our Facebook page is public, meaning anyone can see your photos on Facebook and your posts may show up in search engine results. While we want to foster healthy discussion, we may occasionally remove posts that don’t fit our community guidelines. 

Be respectful 

We are delighted to engage in conversations and welcome honest, open feedback; however, please refrain from using obscenities, profanity, or making any comments that are illegal, offensive, abusive, defamatory, or harmful. Be polite and kind. 

When in doubt put your comments to the test. What you post should meet the following criteria:

THINK before you post

• True
  
• Honest
  
• Informative
  
• Necessary
  
• Kind

Protect yourself and your identity

To protect your identity, don’t post any non-public information. Never share your social security number, account numbers, online banking information, debit or credit card numbers, or otherwise sensitive information. We will never ask for personal information through social media.

Please be respectful of the privacy of our employees, customers, shareholders, or other stakeholders. Our employees are people you know by name, who live right within the communities we serve. Please keep the same privacy rules in mind, and refrain from posting any personally identifiable information about our colleagues.

Be constructive

We know your helpful feedback and good dialogue are vital to improving your experience with us. If you have an important issue you would like to discuss, we are happy to help. We look forward to responding to constructive, thoughtful posts and comments made on our social pages. If you have a specific issue, please feel free to contact us directly at 1.800.654.9015, or stop by one of our banking centers where we will happily assist you in person. 

Stay legal

Do not post or transmit material you do not have rights to under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships. Do not post content that you don’t own. If your own copyrighted work has been posted to our site without your permission, please contact CSB immediately. 

Fairness

We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We may delete comments we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). We will leave the first submission and delete the duplicates.

Monitoring + Contacting Us

We work diligently to monitor all of our social media channels daily, during the hours of 8 a.m. – 8 p.m. Monday – Friday, with the exclusion of all bank holidays. While we may respond after normal business hours, we cannot guarantee we will be able to resolve issues until the following business day. 

For issues concerning your personal accounts, you can contact our customer service team. We are always ready to help with any account questions or issues you have via phone at 1.800.654.9015, or in our banking centers. 

If you have a specific media issue, please email our social media team at social.media@csb1.com

CSB Colleagues on Social 

CSB’s colleagues are required to self- identify if posting about CSB-related items. Colleagues should refer to the Social Media Policy in their Employee Handbook for more guidelines. 

The official voice of The Commercial & Savings Bank is the social media page owner, posting as The Commercial & Savings Bank. If you feel someone is posting falsely as CSB, please contact our social media team at social.media@csb1.com

Moderation Policies

Our Facebook page is a place for conversations between and among individuals, and is not a substitute channel for services or general questions. Please visit csb1.com for more information about specific products and services.

Our Facebook page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.

Our Facebook page is also not to be used to report phishing or criminal activity. Suspicious e-mails should be forwarded to webadmin@csb1.com. 

If you would like to file a report, please call 1.800.654.9015 and we will assist you.

CSB reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.

THE DETAILS

Full Terms and Conditions

By commenting, posting, viewing, accessing, or in any way participating in our social media communities, you agree to our terms and conditions. These may change and any alterations to these terms and conditions will be posted to our sites. Do not use any CSB sites if you do not agree with our terms. 

Third Party Sites

From time to time CSB will post links to third party sites if we think the information is relative and informative for our customers. If you choose to visit one of these sites, we do not guarantee the content’s accuracy or that it is free of copyright or trademark infringements. CSB is not responsible for any viruses your device may receive from third party sites. 

Governing Law

Any disputes or claims connected with any CSB sites, terms, or conditions will be governed in congruence with the laws of the State of Ohio. 

Liability Disclaimer 

CSB is not responsible for any damages or losses occurring during use or inability to use our site. By choosing to visit any CSB related platforms, you agree that CSB, its employees, officers, or agents are not responsible for any injuries, losses, damages, expenses, and liabilities from claims stemming from any breach of these terms. 

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