COVID-19: Our Response

COVID-19: Our Response
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We are Here to Help.

We understand there may be instances where customers find themselves facing financial difficulties. We are here to help, and we encourage any customer who may be impacted to please reach out to their CSB Local Expert to discuss options. 
Mortgage Loan Payment Deferral Program*
  • Includes most CSB mortgage loan types
  • Payment deferral options available

Consumer Loan Payment Deferral Program*
  • Includes a variety of loan types: auto, RV, boat, personal
  • Payment deferral options available

Let us help. Contact us.

*Restrictions may apply

Have Questions About Business Loan Relief Programs?

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Economic Impact Payment

(COVID-19 Relief Checks)
The Treasury Department and the Internal Revenue Service announced the distribution of economic impact payments. The payments will be distributed automatically, with no action required for most people, and will be deposited directly into the same bank account reflected on the most recently filed tax return.
We realize many customers may have questions about their account, and we are here to help. You can access your account anytime via CSB Online Mobile Banking, Phone Banking, and Text Banking to view transactions and check balances. Our Customer Service Center is also available to assist you at 800.654.9015. 
More information about the relief payments can be found below:

Contact Us:


Customer Service Center

330.674.9015 / 800.654.9015

Monday - Friday  7:45 a.m. - 6:00 p.m. 
Saturday 8:00 a.m. - 12:00 p.m.
View our revised banking center lobby hours:
Learn more about how to access your account without visiting a banking center:

Over the past several months, we have seen the spirit of our communities exemplified as we banded together to help each other through the COVID-19 health crisis. We thank you for your understanding as we adjusted our operations to serve our communities while also protecting the well-being of customers and colleagues. 

We plan to reopen all CSB banking center lobbies on Monday, July 6th. Lobbies will open at 10:00 a.m. at all locations, and the current drive thru hours will remain the same. In addition to drive thru, ATM, and digital banking options, you will again be able to conduct your banking inside any CSB banking center without an appointment.  Those who haven’t been inside one of our locations since the onset of COVID-19 will notice added floor markers to encourage social distancing and plexiglass dividers at teller stations and in individual offices. In addition, CSB team members will be wearing masks and we encourage customers to wear them as well. We request your help in minimizing the spread of COVID-19. We will have hand sanitizer available for your use and ask that you adhere to social distancing guidelines while visiting our locations.

Although banking may look a little different right now, we remain committed to serving all your banking needs, with excellence, through any CSB service channel you choose. We will continue to closely monitor the COVID-19 situation and evaluate additional measures to support our customers and communities as needs arise. We are all in this together, it is a privilege to serve you, and we are proud to be part of community efforts toward well-being for everyone.

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Eddie Steiner, President & CEO

Employee Benefits IconImpact of the CARES Act for IRAs

The CARES Act brought changes for 2020 that could affect your IRA plan.

The changes include:

  • Required Minimum Distributions (RMDs) may be waived for 2020
  • Tax relief applies to coronavirus-related distributions, for those that qualify
    For more information, review the following FAQs or contact Wealth Management!

IRA CARES Act FAQs    Wealth Management

The Commercial & Savings Bank (CSB) recommends you consult your tax accountant and/or legal advisor for specific advice on CARES Act changes and your IRA.
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For more information on avoiding COVID-19 related scams review the Federal Trade Commission's blog:
If you believe you have been a victim of fraud, please contact our Customer Service Center at 800.654.9015.

Be Aware of Scams

Please remain vigilant against those who may take advantage of others during a crisis. Cyber criminals may send emails and texts with malicious attachments or links to fraudulent websites to trick victims into providing sensitive information. Fraudsters may also use phone calls to try to trick you.
If you do receive unsolicited phone calls, emails or text messages asking you to share personal, financial or account information, please verify the request using an alternative method before taking any action:
  • Locate the entity’s phone number from a trusted source, such as their secure website or a recent bill or statement
  • If the caller is claiming to be your bank or credit card company, use the phone number on the back of your debit or credit card
  • Call back using the verified phone number to ensure that the caller and the reason for the call are legitimate
We encourage customers to use trusted sources — such as legitimate, government websites — for up-to-date, fact-based information about COVID-19.