COVID-19: Our Response
- Tab 1CSB Loan Relief Programs
- Tab 2COVID-19 Relief Payments
- Tab 3Our Response
- Tab 4CARES Act Impact for IRAs
- Tab 5Scams & Fraud
- Tab 6
We understand there may be instances where customers find themselves facing financial difficulties. We are here to help, and we encourage any customer who may be impacted to please reach out to their CSB Local Expert to discuss options.
Mortgage Loan Payment Deferral Program*
Consumer Loan Payment Deferral Program*
Let us help. Contact us.
*Restrictions may apply
Have Questions About Business Loan Relief Programs?
Economic Impact Payment
(COVID-19 Relief Checks)
The Treasury Department and the Internal Revenue Service announced the distribution of economic impact payments. The payments will be distributed automatically, with no action required for most people, and will be deposited directly into the same bank account reflected on the most recently filed tax return.
We realize many customers may have questions about their account, and we are here to help. You can access your account anytime via CSB Online Mobile Banking, Phone Banking, and Text Banking to view transactions and check balances. Our Customer Service Center is also available to assist you at 800.654.9015.
More information about the relief payments can be found below:
Customer Service Center
330.674.9015 / 800.654.9015
Monday - Friday 7:45 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - 12:00 p.m.
View our revised banking center lobby hours:
Learn more about how to access your account without visiting a banking center:
Over the past several months, we have seen the spirit of our communities exemplified as we banded together to help each other through the COVID-19 health crisis. We thank you for your understanding as we adjust our operations as necessary to serve our communities while also protecting the well-being of customers and colleagues.
All banking center lobbies open at 10:00 a.m. Monday - Friday and 9:00 a.m. on Saturday. Drive-thrus in Holmes County and Sugarcreek (with the exception of Millersburg Clinton Commons) open at 8:00 a.m. and all other CSB drive-thrus open at 8:30 a.m. Please visit the Locations page to view specific banking center information.
We request your help in minimizing the spread of COVID-19. Those who haven’t been inside one of our locations recently will notice added floor markers to encourage social distancing and plexiglass dividers at teller stations and in individual offices. CSB team members wear masks, and we ask all customers to wear them as well. If you are unable to wear a mask, we ask that you please use the drive thru. We provide hand sanitizer and have paper masks available if you don’t have one with you when you visit inside our banking centers. We also ask that you adhere to social distancing guidelines while visiting our locations.
Although banking inside a banking center looks a little different right now, we remain committed to serving all your banking needs with excellence and through any CSB service channel you choose. We will continue to closely monitor COVID-19 developments and appropriate measures to support our customers and communities as needs arise. We are all in this together. We consider it a privilege to serve you, and we are proud to be part of community efforts toward well-being for everyone.
Eddie Steiner, President & CEO
Impact of the CARES Act for IRAs
The CARES Act brought changes for 2020 that could affect your IRA plan.
The changes include:
- Required Minimum Distributions (RMDs) may be waived for 2020
- Tax relief applies to coronavirus-related distributions, for those that qualify
For more information, review the following FAQs or contact Wealth Management!
For more information on avoiding COVID-19 related scams review the Federal Trade Commission's blog:
If you believe you have been a victim of fraud, please contact our Customer Service Center at 800.654.9015.
Be Aware of Scams
Please remain vigilant against those who may take advantage of others during a crisis. Cyber criminals may send emails and texts with malicious attachments or links to fraudulent websites to trick victims into providing sensitive information. Fraudsters may also use phone calls to try to trick you.
If you do receive unsolicited phone calls, emails or text messages asking you to share personal, financial or account information, please verify the request using an alternative method before taking any action:
We encourage customers to use trusted sources — such as legitimate, government websites — for up-to-date, fact-based information about COVID-19.