Personal

COVID-19: Our Response

COVID-19: Our Response
 
Photo of Mike Workman
 
 
 
 

We are Here to Help.

 
We understand there may be instances where customers find themselves facing financial difficulties. We are here to help, and we encourage any customer who may be impacted to please reach out to their CSB Local Expert to discuss options. 
  
Mortgage Loan Payment Deferral Program*
  • Includes most CSB mortgage loan types
  • Payment deferral options available

Consumer Loan Payment Deferral Program*
  • Includes a variety of loan types: auto, RV, boat, personal
  • Payment deferral options available
 

Let us help. Contact us.

 
 
*Restrictions may apply

Have Questions About Business Loan Relief Programs?

Image of a lady working on paperwork.

Economic Impact Payment

(COVID-19 Relief Checks)
 
The Treasury Department and the Internal Revenue Service announced the distribution of economic impact payments. The payments will be distributed automatically, with no action required for most people, and will be deposited directly into the same bank account reflected on the most recently filed tax return.
 
We realize many customers may have questions about their account, and we are here to help. You can access your account anytime via CSB Online Mobile Banking, Phone Banking, and Text Banking to view transactions and check balances. Our Customer Service Center is also available to assist you at 800.654.9015. 
 
More information about the relief payments can be found below:
 

Image of a man working on a computer
 
For more information on avoiding COVID-19 related scams review the Federal Trade Commission's blog:
 
  
If you believe you have been a victim of fraud, please contact our Customer Service Center at 800.654.9015.

Be Aware of Scams

 
Please remain vigilant against those who may take advantage of others during a crisis. Cyber criminals may send emails and texts with malicious attachments or links to fraudulent websites to trick victims into providing sensitive information. Fraudsters may also use phone calls to try to trick you.
 
If you do receive unsolicited phone calls, emails or text messages asking you to share personal, financial or account information, please verify the request using an alternative method before taking any action:
 
  • Locate the entity’s phone number from a trusted source, such as their secure website or a recent bill or statement
  • If the caller is claiming to be your bank or credit card company, use the phone number on the back of your debit or credit card
  • Call back using the verified phone number to ensure that the caller and the reason for the call are legitimate
 
We encourage customers to use trusted sources — such as legitimate, government websites — for up-to-date, fact-based information about COVID-19. 

 
 

Contact Us:

 
Customer Service Center
330.674.9015 / 800.654.9015
Hours:
Monday - Thursday  7:45 a.m. - 6:00 p.m. 
Friday 7:45 a.m. - 7:00 p.m.
Saturday 8:00 a.m. - 12:00 p.m.
 
View our Drive-Thru and ATM locations:
 
 
Learn more about ways to access your account without visiting a banking center:
 
 
 
For additional information about Coronavirus (COVID-19), get the latest reports from the Centers for Disease Control and Ohio Department of Health.

 Ohio Department of Health


 

CSB takes the safety and welfare of our communities seriously. As we monitor ongoing developments and safety information related to the Coronavirus (COVID-19) outbreak, we have decided to limit in-person interactions as much as possible. 

Beginning Saturday, March 21st The Commercial & Savings Bank will be serving customers, at all banking center locations, only through the drive-thru. ATMs and night depositories are available and night depository transactions will be processed throughout each business day. Hours of operation will remain the same, and the lobby will be available by appointment. To schedule an appointment, please call 800.654.9015.

As always, you can access your account anytime via CSB Online and Mobile Banking to view transactions, check balances, make payments, deposit checks, and more. Our Phone and Text Banking services also provide you with the ability to manage and monitor your accounts. If you are not enrolled in these services and need assistance with the process, please contact our Customer Service Center.

We remain committed to serving all your banking needs even though we need to limit in-person interactions at this time due to public health and safety concerns. If you need to meet personally with a banker, we will gladly make arrangements for you. We are committed to acting prudently for the duration of the current health crisis, and we will continue to provide services to our communities while working to protect the well-being of our customers and our colleagues.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise. We understand there may be instances where customers find themselves facing financial difficulties. We are here to help, and we encourage any customer who may be impacted to please reach out to their CSB Local Expert to discuss options. 

 Signature of Eddie Steiner

   

   Eddie Steiner, President & CEO