Phone Banking FAQs

How do I establish my PIN the first time I use phone banking?

The first time you call Phone Banking your PIN will be the last four digits of the primary account holder's social security number.


What if I forget my PIN?

After three failed login attempts you will be locked out of the system. Call us at 1.800.654.9015 or visit your nearest CSB banking center to have your PIN reset. Your PIN will revert back to the last four digits of the primary account holder's social security number.


Can I change my PIN?

Yes, you can change your PIN at any time using the automated prompts after logging into the Phone Banking System.


Is the balance as of today or as of last business day's processing?

You will receive your current balance as well as your available balance. Current balance is the balance in your account at the end of the last business day processing. Your available balance is the balance after any transactions you have made in the current business day. Keep in mind this may not include any outstanding checks you may have written, which have not yet been cashed.


How much transaction history is available in Phone Banking?

Typically the last 60 transactions or 45 days worth of history are available.