We ask that you notify us if you are traveling or making purchases outside of the United States so we can flag your card accordingly. Until you do so your card will not work. We apologize for any inconvenience. You may call us at 330-674-9015 or 1-800-654-9015 during normal business hours.
We are committed to helping you keep well-informed on ways to protect yourself from becoming a victim of fraud and identity theft. Please be sure to check out our "Security Alerts" page often as we will post other alerts that may be helpful to you.
Think Before You Click! Be aware of phishing attempts
Scammers are preying on people that have made online purchases and will most likely continue. There are several scam campaigns being sent via email and text messages right now and as a CSB customer, we want to keep you informed and aware.
What are the latest scams and how can you protect yourself?
1. Be on the lookout for "Shipping Problem" emails that look like they are coming from FedEx, UPS or the US Mail. The email claims they tried to deliver a package from a particular company (for instance Apple Computer) but could not deliver it due to an incomplete address. They then instruct you to "Please click on the link to correct the address and you will get your package." DO NOT CLICK ON THE LINK. If you do your computer is likely to get infected with malware, which is software or an application designed to steal data or compromise your system. Warn everyone in the family, especially teenagers.
2. Watch out for alerts via a TEXT message to your smartphone that appear to be from those same companies, FedEx, UPS or the US Mail. You will be asked to "confirm delivery" by providing them with personal information. Do not reply or enter any information.
3. Another newer scam involves a fake refund that appears to be coming from a major retailer. DO NOT CLICK ON ANY LINKS within this type of email. The email states there was a "wrong transaction" or similar words and asks you to "click for refund" but instead, your device will be infected with malware.
As we always recommend - "Think Before You Click!"
MS Internet Explorer
MS Internet Explorer (5/1/14) - Microsoft has announced the patch for the Internet Explorer browser vulnerability is available. Security experts recommend patching your Internet Explorer browser as soon as possible.
MS Internet Explorer (4/28/14) - A Microsoft press release (April 26, 2014) states a new security vulnerability has been found in the Internet Explorer web browser. The vulnerability can allow a hacker to remotely access and control the users’ computer after the user clicks on a link from a website that has been compromised. (CSB's website has NOT been compromised.) Until your system has been patched it is recommended to not use Internet Explorer to browse the web. Other browsers such as Google Chrome and Mozilla Firefox are not affected by the vulnerability. Any computer running an unsupported operating system should not be used to conduct web-based banking transactions.
If someone you don’t know wants to pay you by check but wants you to wire some of the money back, beware! It’s a scam that could cost you thousands of dollars.
Account Hijacking & Identity Theft
The fastest growing form of identity theft is Account Hijacking and can have the most devastating effect on you. Account hijacking occurs when a criminal obtains your personal banking information and uses it to take over your bank accounts. Fortunately, there are steps you can take to protect yourself.
Online Banking, Data Security & You
Online banking has grown rapidly into a major new way to bank. Some surveys show more people prefer to bank online than in the traditional ways. This phenomenal growth has been accompanied by increases in the safety and security measures undertaken by banks and their customers. But cyber-criminals are always looking for new ways to electronically break into the bank and steal your money.