Online Banking Help

CSB Online Banking is simple and easy to use. It is also very convenient as you will have access to your accounts at CSB anywhere. If you should ever need assistance or have questions, our Customer Service Center is available to assist you.

No, we are pleased to provide Online Banking services for free to CSB customers. The mobile app is also free to download and free to use. Certain features inside the app may require a fee. See your CSB Electronic Services Agreement for details. Contact your wireless service provider for any connectivity or usage rates that may apply.

You will create a username and password to enroll. You, and only you, can access your accounts. Plus, multi-factor authentication, powerful firewalls, encryption technology, and timed logoffs help to ensure your privacy. 

We simply optimize your Online Banking experience for use on a mobile device. All of the security currently in place with your Online Banking solution remains intact. You are merely accessing your accounts via a mobile app. User credentials and multi-factor authentication methods are identical as you are connecting to the same site. 

CSB Mobile Banking Apps are available for all Apple® and Android™ devices. The app is available for free download from the Apple App Store℠, Amazon App Store, and Google Play™. 

If you previously enrolled in CSB Online Banking, then you are ready to go with our Mobile App. All you need to do is enter your username and password. If you haven't, you can easily enroll inside the Mobile App after downloading it. Just click on Enroll Now.

CSB Text Banking service is a service which allows you to quickly request and receive account information via text message. Ask us anything by texting us on our main phone lines 800.654.9015 or 330.674.9015. Or sign up within Online or Mobile Banking to get automated alerts via text.

Our Text Banking empowers you to initiate commands and setup alerts based upon your preferences. You can do this instantly in online or mobile banking. Choose Services then Alerts or Text Banking. If you are not an online or mobile customer, contact our Customer Service Center for assistance. 

You may choose to receive account balance and/or transaction alerts. Text Alerts give you greater control of your account by alerting you of account activity based on a schedule or specific criteria you select. 

Text Banking also allows you to have on-demand access to your balance, transfers, and account history without the use of a user ID or password. By using simple text commands, you can perform several functions while on the go. Send your command to 800.654.9015 or 330.674.9015 to perform the tasks.

Yes, the service is available for business accounts.

To un-enroll or suspend your Text Banking, send SUSPEND or STOP to 800.654.9015 or 330.674.9015.

After entering your account number and making your selection first time users should press * when prompted to enter a PIN. You will then be prompted to enter the last 4 digits of your social security or tax ID number. 

After three failed login attempts you will be locked out of the system. Call us at 800.654.9015 or visit a CSB banking center to have your PIN reset. Your PIN will revert back to the last four digits of your social security number.

Yes, you can change your PIN at any time using the automated prompts after logging into the Phone Banking System.